We can provide refunds at any point if production has not yet begun on your record. As our products are custom-made, one-of-a-kind creations, once the product has been made we cannot provide refunds.
Replacements may occur when your record has arrived with a defect that materially affects the quality of the record playback. Examples include warped sound, consistent skipping, or tracks that you did not request being used in the production of the record.
Although our records are designed to be enjoyed for years, vinyl records are a physical media, and may wear down after repeated use or by scratchings, bumps, or other household mishaps. As such, all replacement requests must be made within 6 months of the date your vinyl was delivered.
1. We will email you a return shipping label. Affix that return label to the original packaging, making sure to cover the original shipping label. NOTE: All returns must be shipped in original packaging or a box that is able to maintain the integrity of the vinyl itself. Any records returned in bags or padded envelopes will be returned to sender without opening.
All records must be returned in the sleeve and jacket. Mailing an unprotected record guarantees it will be damaged in transit, and will be returned to sender without review.
2. Secure the package and drop it off at your nearest USPS location (or simply with your outgoing mail).
3. We will examine the returned record for defects and determine whether the record should be returned or replaced.
Please note that we are happy to send replacement record labels if your custom label did not print correctly. However, as custom labels are a free, non-guaranteed service we provide for our customers, we will not be able to replace an album due to a custom label issue.
Please allow 2-3 weeks for any returns to be analyzed and communicated.
POST-PURCHASE EDITS TO YOUR ORDER
If you make additional edits after submitting your record for production (e.g. requesting a new jacket photo, or changing out a song), we will do our best, but manual updates may not get reflected in your order.
If your order does not reflect manual updates made after the fact, we will do our best to issue a replacement, however will not be able to provide a refund. Please do your best to have complete information available upon purchase!